FAQ

Open the Discovery Box product page and choose your set:

• Signature 10: Our curated selection of 10 fragrances, ready for you to explore.
• Pick Your 10: Choose exactly 10 different fragrances using the scent selector on the product page.

Once your selection is complete, tap Add to Cart and proceed to checkout. Your choices will be included with your order—there’s no need to send them separately through chat.

Each box contains 10 × 2 ml dab-on vials without spray pumps.

Yes! Explore our individual 2 ml samples or try the Discovery Box, which includes 10 different fragrances in 2 ml dab-on vials.

Choose our curated Signature 10, or select Pick Your 10 to build your own box directly on the product page.

Our samples are dab-on vials without spray pumps.

Start with the scents you enjoy: fresh and clean, floral, fruity, woody, or sweet.

If you’re unsure, try our 2 ml samples before choosing a full-size bottle. Our Discovery Box lets you explore 10 fragrances—choose the curated Signature 10 or build your own with Pick Your 10.

Metro Manila:
• Prepaid orders: FREE shipping, with no minimum spend.
• Cash on Delivery: ₱40 shipping.

Outside Metro Manila:
• Prepaid orders above ₱999: FREE shipping.
• Prepaid orders of ₱999 or less: ₱90 shipping.
• Cash on Delivery: ₱90 shipping, regardless of order value.

We ship through J&T Express. Your delivery fee is shown at checkout before you place your order.

No. You can check out as a guest without creating an account.

You can also create an account if you prefer to keep your order history and saved details together.

Open the product you would like to buy and check the size and details. For a Discovery Box, choose Signature 10 or select Pick Your 10 and choose exactly 10 different fragrances.

Tap Add to Cart, review your items and proceed to checkout. Enter your delivery details, choose your delivery and payment options, and complete your order.

After completing checkout, look for the confirmation screen and your order number.

Check the email address used at checkout, including your spam folder, for your order confirmation. If you cannot find it or need help checking your order, contact our team.

If you need to change an item or delivery detail, contact our team as soon as possible and include your order number.

We will check the order status and confirm whether the change is still possible. Changes are not guaranteed once an order is being prepared or has been dispatched.

Contact our team as soon as possible with your order number and cancellation request.

We will confirm whether cancellation is still possible based on your order’s status. Please wait for our confirmation.

You can use the prepaid payment options displayed at checkout, or choose Cash on Delivery when it is offered for your delivery address.

For Cash on Delivery, choose a COD delivery option and select Cash on Delivery as the payment method. Prepaid free-shipping offers do not apply to COD orders.

We ship with J&T Express. Once your order is dispatched, use the tracking information provided to follow your parcel.

Your delivery fee depends on your address, order value and whether you pay prepaid or Cash on Delivery. Check the shipping-fee answer above and the delivery fee shown at checkout.

Our website currently serves delivery addresses in the Philippines. International shipping is not currently available.

If your address is not offered at checkout, contact our team before placing an order.

Cash on Delivery is available where offered at checkout. Choose a COD delivery option, then select Cash on Delivery as your payment method.

COD shipping is ₱40 in Metro Manila and ₱90 outside Metro Manila, regardless of order value. Free shipping for prepaid orders does not apply to COD.

Replacements are possible only in specific cases such as damaged, defective, or incorrect products received.
For fragrance preference issues or used products, replacements are not applicable; please refer to our detailed return and replacement policy page.

If you receive a wrong item:

Take clear photos of the outer packaging, inner packaging, and product received.

Contact our support within 24–48 hours of delivery with your order number and images so our team can verify and arrange a suitable resolution.

In the unlikely event of a damaged product (leakage, broken bottle, missing items) due to transit:

Record an unboxing video and take clear photos of the parcel and product.

Share them with our support team within 24–48 hours along with your order details.
After verification as per our policy, a refund or replacement may be initiated as per eligibility. Please go through our return and refund policy here.